No support?

Moderator: Telldus

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torgrimg
Posts: 6
Joined: Fri Mar 17, 2023 9:45 am

No support?

Post by torgrimg »

I have on 2 occasions tried to submit a ticket on the support page, receiving no response whatsoever.

Is that normal?
etompau
Posts: 2405
Joined: Fri Mar 17, 2023 9:45 am
Location: Skåne

Re: No support?

Post by etompau »

Never had any problems when submitting a support ticket, answer within 2-4 hours.
tobiasfbg
Posts: 1
Joined: Fri Mar 17, 2023 9:45 am

Re: No support?

Post by tobiasfbg »

Check your spam folder. also check the emailaddress that you have used.
torgrimg
Posts: 6
Joined: Fri Mar 17, 2023 9:45 am

Re: No support?

Post by torgrimg »

I submitted another ticket the same day as my last post, and still no reply.

I doublechecked the email address, and I checked my spam folder - nothing!

Is the support not valid in Norway?
tronde
Posts: 625
Joined: Fri Mar 17, 2023 9:45 am

Re: No support?

Post by tronde »

torgrimg wrote:I submitted another ticket the same day as my last post, and still no reply.

I doublechecked the email address, and I checked my spam folder - nothing!

Is the support not valid in Norway?
Never had any problems from Norway.
ma_telldus
Posts: 12
Joined: Fri Mar 17, 2023 9:45 am

Re: No support?

Post by ma_telldus »

Hi Torgrim,

I've looked at our support system and think I found your issues. We replied very quickly to them, so it seems the replies were lost. We're very sorry about that! If you still require support on any issue, write to us in the support system and say you didn't receive the emails last time. Then we'll send a direct email instead.

MA/Telldus
Developer @ Telldus Technologies AB
Please Note: I will reply mostly in English, but can understand a lot of Swedish!
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