Failing to get Tellstick Net online

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howcome
Posts: 12
Joined: Fri Mar 17, 2023 9:45 am

Failing to get Tellstick Net online

Post by howcome »

I'm in a remote location where a TL-WR710N provides wired internet (by way of a mobile phone with wifi). The wired connection works fine with my PC (see log below), but when I connect the Tellstick Net it blinks red. It tries to go online it seems; the little green LED by the network cable comes on regularly. I presume that the Net should have a blue light, rather than a red before I can activate it. If so, it seems that the Net cannot "phone home". I've tried power-cycling the unit. I've also tried activating, but no luck. Advice appriciated.



howcome@xx:~$ ifconfig
eth1 Link encap:Ethernet HWaddr f0:de:f1:fc:30:d2
inet addr:192.168.1.129 Bcast:192.168.1.255 Mask:255.255.255.0
inet6 addr: fe80::f2de:f1ff:fefc:30d2/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
howcome@xx:~$ ping live.telldus.com
PING diana.machine.telldus.com (46.21.105.96) 56(84) bytes of data.
^C
--- diana.machine.telldus.com ping statistics ---
18 packets transmitted, 0 received, 100% packet loss, time 17135ms

howcome@xx:~$ ping www.telldus.com
PING telldus.com (194.30.169.113) 56(84) bytes of data.
64 bytes from 194.30.169.113: icmp_seq=1 ttl=52 time=46.4 ms
64 bytes from 194.30.169.113: icmp_seq=2 ttl=52 time=45.0 ms
64 bytes from 194.30.169.113: icmp_seq=3 ttl=52 time=1073 ms
64 bytes from 194.30.169.113: icmp_seq=4 ttl=52 time=364 ms
^C
--- telldus.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3001ms
howcome
Posts: 12
Joined: Fri Mar 17, 2023 9:45 am

Re: Failing to get Tellstick Net online

Post by howcome »

Telldus support is dealing with the issue. Even on a Sunday. Great support!
howcome
Posts: 12
Joined: Fri Mar 17, 2023 9:45 am

Re: Failing to get Tellstick Net online

Post by howcome »

To conclude this subject: Telldus sent me a new unit in place of the old the old, which somehow was faulty. The new unit came online immediately. Support was very supportive, thanks!
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